Case studies and use cases

Examples of how AI is being used - or might be used - within unions

How Unions 21 built a culture diagnostic app for unions using AI

AI "vibe coding" app Loveable helped turn organisational research into an interactive tool that's been used by over 160 union staff – with no technical expertise

Mar 20, 2026

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4 min read

How RCN created an internal AI chatbot to help officers navigate discrimination guidance

The Royal College of Nursing (RCN) wanted to ensure all officers felt confident having difficult conversations with members about discrimination cases.

Jan 12, 2026

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8 min read

Beyond the hype: what union staff actually want from AI

What happens when you ask union staff where AI could genuinely help them? We collected responses from hundreds of participants in our AI training workshops. Here's what they told us.

Nov 27, 2025

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5 min read

How ABVV-Metaal used AI to automate creating and sending union leave letters for reps

Processing requests and creating letters for union delegates to take union leave was a time-consuming manual process at ABVV-Metaal. Until AI helped.

Oct 14, 2025

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8 min read

How PCS created an AI chatbot to support unions reps practice conversations to recruit new members

The UK Public and Commercial Services Union (PCS) worked with partners to develop an AI-powered conversation simulator that allows reps to practice recruitment conversations with realistic virtual colleagues.

Aug 13, 2025

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4 min read

How NASUWT used an AI chatbot to make their knowledge base more accessible to members

Members of this teacher's union found it hard to navigate and find the union's advice for their particular workplace and situation. An AI-driven chatbot, installed on a popular page of the website, helped members quickly get the answers to their questions

Aug 6, 2025

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5 min read

How ABVV-Metaal used AI chatbots to give union delegates instant access to sector-specific information

ABVV-Metaal believes in the power of human connection. But traditional resources sometimes leave Union delegates – elected representatives still working their regular jobs – struggling to locate specific information quickly whilst trying to support members effectively. So they turned to AI for help.

Jul 30, 2025

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4 min read

How we developed ACV-CSC’s AI policy - and what it is helping us do using AI

ACV-CSC is leading the way in AI adoption, and one of the few unions to create their own AI policy. Here's the story of how they developed their policy.

Apr 29, 2025

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6 min read

How AI is helping Jo make her workshops for union reps more engaging and inclusive

Find out how Jo, who works at Prospect trade union, is streamlining the development of training materials and workshop content by using AI tools to generate engaging resources, tailor content to various learning styles, and ensure inclusivity

Feb 18, 2025

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4 min read

Louisa used to spend 30 mins writing case plan letters. Now she does it in 3

Find out how a union officer at the Royal College of Nursing used AI in a responsible way to save her time so she can focus on better supporting members

Feb 18, 2025

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4 min read

How ACV-CVS is using AI to process large numbers of emails from members more effectively

This Belgian trade union is experimenting with AI to categorise huge numbers of emails from members more effectively

Feb 14, 2025

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6 min read

What might it look like to incorporate generative AI into the work of union staff?

At the Unions21 Conference we offered five examples of how union staff might use generative AI, all focused on the UK Employment Rights Bill

Oct 18, 2024

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5 min read

Case studies and use cases

How Unions 21 built a culture diagnostic app for unions using AI

How RCN created an internal AI chatbot to help officers navigate discrimination guidance

Beyond the hype: what union staff actually want from AI

How ABVV-Metaal used AI to automate creating and sending union leave letters for reps

How PCS created an AI chatbot to support unions reps practice conversations to recruit new members

How NASUWT used an AI chatbot to make their knowledge base more accessible to members

How ABVV-Metaal used AI chatbots to give union delegates instant access to sector-specific information

How we developed ACV-CSC’s AI policy - and what it is helping us do using AI

How AI is helping Jo make her workshops for union reps more engaging and inclusive

Louisa used to spend 30 mins writing case plan letters. Now she does it in 3

How ACV-CVS is using AI to process large numbers of emails from members more effectively

What might it look like to incorporate generative AI into the work of union staff?

The Centre for Responsible Union AI is a Unions 21 Project